Last updated Oct 23, 2026

Short versionEffective date: Oct 8, 2026 Last updated: Oct 23, 2026

Floorline Terms of Service

Effective date: Oct 8, 2026 Last updated: Oct 23, 2026

These Terms of Service ("Terms") are an agreement between you and Michael Strange, sole proprietor, d/b/a Floorline ("Floorline," "we," "us," or "our"). They cover your use of the Floorline website and web app at https://floorline.live, the Floorline iPhone app (once released), and any related services (together, the "Service").

Please read them carefully. By creating an account, claiming an invite, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Floorline is#

1.1 Floorline is a multi-tenant web app for live-event production companies. It helps organizations manage events, crew staffing and call sheets, warehouse inventory (including barcodes and asset history), clients and venues, email alerts, and manuals and other documents.

1.2 Beta service. The Service is currently in beta/demo. Features may change, be incomplete, or be removed, and the Service may have errors or downtime. See Section 12 (Disclaimers).

1.3 iPhone app. An iPhone app is planned and is currently in TestFlight testing. When it is released, these Terms apply to it together with Apple's terms (see Section 17).

2. Key definitions#

  • Organization (or "Org"): a company or group, such as a production company, that has a workspace in Floorline.
  • Admin: a user an Organization has given administrative permissions, such as the ability to add people, set roles and pay, and manage settings.
  • User (or "you"): anyone who uses the Service, including Admins and the crew members and employees an Organization invites.
  • Organization Data: everything an Organization or its Users enter into or upload to the Service for that Organization. This includes people profiles, events, schedules, call sheets, client contacts, venues, inventory, asset history, manuals, PDFs, and photos.

3. Accounts#

3.1 Eligibility. You must be at least 16 years old to use the Service. If you accept these Terms on behalf of an Organization, you confirm that you are of legal age and have authority to bind that Organization, and "you" includes that Organization.

3.2 Creating and claiming accounts. You can create an account, or an Admin can invite you with an invite link or a "Send invite email" button. Invite links expire after about 14 days. When you claim an invite, you set your own password and become responsible for your account.

3.3 Accurate information. Keep your account information accurate and up to date.

3.4 Security. Keep your password confidential and do not share your account. Password reset links expire after 1 hour. Tell us right away at support@floorline.live if you think someone has accessed your account without permission. You are responsible for activity under your account unless it results from our failure to secure the Service.

4. Organizations own their data#

4.1 Ownership. As between Floorline and an Organization, the Organization owns its Organization Data. We do not claim ownership of it.

4.2 Our limited license. The Organization gives us a limited, non-exclusive, worldwide license to host, store, copy, process, transmit, and display Organization Data only as needed to provide, secure, support, and improve the Service, and as instructed by the Organization. Our handling of personal data within Organization Data is governed by the Data Processing Agreement (Organization Data Terms) at floorline.live/dpa, which is part of these Terms.

4.3 Separation between Organizations. Each Organization's data is kept logically separate. Users of one Organization cannot see another Organization's data unless they are also members of that other Organization.

4.4 No sale, no ads. We do not sell Organization Data or personal information, and we do not show ads in the Service.

4.5 Aggregate information. We may use aggregated or de-identified information about how the Service is used (for example, page performance or feature usage counts) to operate and improve the Service. It will not identify any Organization or person.

4.6 Floorline staff. The operator may access Organization Data as needed to provide, secure, and support the Service. The Privacy Policy describes that access. A management portal where staff can open an organization's data, read-only view-as without notice to the user, and a staff audit log kept for two years are planned, not live yet.

5. Admin responsibilities for the people they add#

If you are an Admin, or you are the Organization, you are responsible for the following:

5.1 Lawful basis and notice. You have the right to enter the personal information you add about employees, crew, clients, and contacts, and you have given them any notices and obtained any consents the law requires. This includes information such as phone numbers, emergency contacts, shirt sizes, dietary notes, roles, and pay.

5.2 Accuracy and minimization. You enter only what you need for your operations and keep it accurate. Do not use free-text fields (such as notes or bio) to store sensitive information you do not need, such as medical diagnoses, government ID numbers, or financial account numbers.

5.3 Access control. You decide who to invite, which roles and permissions they get, and when to remove them. Remove access promptly when someone leaves.

5.4 Requests from individuals. You respond to requests from your people about their data (access, correction, deletion). We will help as described in the DPA.

5.5 Your users' compliance. You make sure your Users follow these Terms.

5.6 Minors. You will not add anyone under 16 to the Service.

6. Email alerts and communications#

6.1 The Service sends transactional emails, such as invites, password resets, schedule and call-sheet alerts, and notifications, from alerts@floorline.live.

6.2 Email alerts go only to people who have claimed their account. An invite email is sent only when an Admin chooses to send it.

6.3 Users can control their alert preferences and quiet hours in their settings. Some messages are necessary for the account, such as password resets and security notices, and cannot be turned off.

7. Acceptable use#

You agree not to, and not to help anyone else to:

  1. break any law or violate anyone's rights, including privacy, employment, and intellectual-property rights;
  2. upload malware, or content that is unlawful, harassing, defamatory, or infringing;
  3. try to access another Organization's data, another user's account, or any part of the Service you are not authorized to use;
  4. probe, scan, or test the Service's vulnerabilities, or get around security or access controls (if you find a vulnerability, please report it to support@floorline.live);
  5. overload, disrupt, or interfere with the Service, including by automated scraping or excessive requests;
  6. reverse engineer the Service, except where the law allows it despite this restriction;
  7. use the Service to send spam or unsolicited messages, or invite people who have not agreed to be contacted;
  8. resell, sublicense, or provide the Service to third parties as a service bureau without our written permission;
  9. store sensitive data the Service is not designed for, such as Social Security numbers, payment card data, or health records; or
  10. use the Service to build a competing product.

8. Fees#

8.1 The Service is currently provided free of charge during the beta.

8.2 No paid plan or payment processor is offered during the beta. We will give at least 30 days' notice before charging any fees. Fees apply only if you agree to them.

9. Suspension and termination#

9.1 By you. You can stop using the Service at any time. An Organization owner can cancel the Organization's workspace by contacting support@floorline.live or in account settings.

9.2 By us. We may suspend or terminate access, for a User or an Organization, if: (a) you materially breach these Terms and do not fix the breach within a reasonable time after notice; (b) we reasonably need to act to prevent harm, a security risk, or legal liability (in that case, we may act right away); (c) the law requires it; or (d) we discontinue the Service, in which case we will give at least 30 days' notice when practical.

9.3 Admin removal. An Admin can remove a User from an Organization. That ends the User's access to that Organization's data. It does not delete the User's account or their membership in other Organizations.

10. Data export and deletion on cancellation#

10.1 Export. For 30 days after an Organization cancels or is terminated (other than for serious misuse), the Organization may request an export of its Organization Data in a commonly used format (for example, CSV and the original uploaded files) at support@floorline.live.

10.2 Deletion. After the export window ends, we will delete the Organization Data from active systems within 30 days. Copies in backups are overwritten on the normal backup cycle (up to 7 days). Until then, they remain protected as described in the DPA.

10.3 Individual accounts. You can delete your own login in Profile. You can also ask us to delete your User account. Information that is part of an Organization's records, such as your crew profile, past call sheets, or assignments, belongs to that Organization, and we will refer your request to it as described in the Privacy Policy.

11. Intellectual property#

11.1 Ours. The Service, including its software, design, logos, and documentation, belongs to Floorline and its licensors. These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the Service for your Organization's internal business purposes while these Terms are in effect.

11.2 Yours. You keep all rights in your Organization Data and the content you upload, such as manuals, PDFs, and photos. You confirm that you have the rights needed to upload it.

11.3 Feedback. If you send suggestions or feedback, including anonymous feedback submissions, we may use them without any obligation to you.

12. Disclaimers#

12.1 THE SERVICE IS A BETA AND IS PROVIDED "AS IS" AND "AS AVAILABLE." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that data will never be lost.

12.2 Not a substitute for professional judgment. Floorline is a planning and coordination tool. You are responsible for verifying schedules, call times, staffing, rigging and safety information, inventory counts, and the contents of manuals. You are also responsible for complying with labor, wage, and safety laws. Do not rely on email alerts as your only way to communicate time-critical or safety-critical information.

12.3 Keep your own copies. During the beta, keep your own backups of important records.

13. Limitation of liability#

13.1 To the fullest extent the law allows, Floorline will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities, even if we were told they were possible.

13.2 To the fullest extent the law allows, Floorline's total liability for all claims relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the claim arose, or (b) US $100.

13.3 These limits apply to every legal theory (contract, tort, negligence, strict liability, or otherwise). They do not limit liability that cannot be limited by law, such as liability for fraud or for gross negligence or willful misconduct where the law prohibits limiting it.

14. Indemnity#

14.1 You, and where you act for an Organization, the Organization, will defend, indemnify, and hold harmless Floorline (including Michael Strange) from and against third-party claims, losses, and reasonable costs (including attorneys' fees) arising from: (a) your Organization Data or your use of it, including the personal information you enter about others; (b) your breach of these Terms; or (c) your violation of law or of a third party's rights.

14.2 We will promptly notify you of any claim, let you control its defense (without settling it in a way that admits fault by us without our consent), and reasonably cooperate at your expense.

15. Governing law and disputes#

15.1 These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-law rules.

15.2 Any dispute will be resolved exclusively in the state courts located in Lancaster County, Pennsylvania, or the United States District Court for the Eastern District of Pennsylvania, and you and we consent to those courts' jurisdiction. Before filing any claim, both sides agree to try in good faith to resolve the dispute informally for at least 30 days, starting from written notice to the other side.

15.3 Nothing in this Section prevents either side from seeking urgent injunctive relief to protect its intellectual property or data. Consumer protections that cannot be waived under the law where you live still apply.

16. Changes to the Service and to these Terms#

16.1 We may change the Service, especially during the beta.

16.2 We may update these Terms. If a change is material, we will give at least 14 days' notice by email to Organization owners and Admins or through a notice in the Service, unless the change is required by law or addresses a security issue. The "Last updated" date shows when the Terms last changed. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and you may request an export under Section 10.

17. Apple and the iPhone app#

If you download the Floorline iPhone app from the Apple App Store, your use of the app is also subject to Apple's Licensed Application End User License Agreement (the "Standard EULA") and the App Store Terms. If there is a conflict about the app's license, the Standard EULA controls for that subject. Apple is not responsible for the Service or its content, and has no obligation to provide support or maintenance for it. Apple and its subsidiaries are third-party beneficiaries of the Standard EULA. TestFlight builds are pre-release software and are also subject to Apple's TestFlight terms.

18. General#

18.1 Entire agreement. These Terms, the Privacy Policy, and the DPA are the entire agreement between you and us about the Service. If they conflict about personal data within Organization Data, the DPA controls.

18.2 Assignment. You may not transfer these Terms without our consent. We may transfer them in connection with a reorganization, such as forming a company to operate Floorline, or a sale of the Service. We will notify you if that happens.

18.3 Severability; no waiver. If any part of these Terms is unenforceable, the rest stays in effect. If we do not enforce a term right away, we have not waived it.

18.4 Force majeure. Neither side is liable for delays caused by events beyond its reasonable control, such as outages of hosting or email providers.

18.5 Notices. We send notices to the email address on your account. You send notices to support@floorline.live and, for formal legal notices, to: 660 Kinderhook Rd., Columbia, PA 17512.

18.6 Survival. Sections 4, 10 through 15, and 18 survive termination.

19. Contact#

Terms of Service — Floorline